8 September 2021; 09:30 – 10:30 am BST
Sustainability is now at the top of consumers’ agenda and utilities companies must adapt their business models to remain competitive. At this exclusive meeting for leaders in the sector, we discuss how at UNRVLD, we help utilities companies digitally pivot towards a more sustainable model for themselves and their customers.
Agenda
Hosted by Geoff Lentin, Chief Growth Officer and Louis Sheppard, Creative Director, UNRVLD, we’ll be discussing customer-first solutions that improve the customer experience whilst reducing both physical and digital waste.
1: Overcoming inertia
Legacy challenges can limit business growth, hinder innovation and inhibit the customer experience. We share ways to unblock underlying technology issues and refine internal processes to ensure that positive change happens faster.
2: Empowering the customer
We can all feel powerless in the face of the sustainability challenges that lay ahead. By harnessing the power of individual customers at scale, corporates can make real change and share in the benefit. We discuss how to empower customers and make them not just passengers in your transformation journey, but partners and advocates as well.
3: Creating B2B e-commerce solutions to self-serve customers
We show how we’ve worked with Biffa to create an easy to access, anytime B2B e-commerce solution to complex waste management. Using a 4-step self-serve online journey that facilitates more environmentally conscious purchases.
4: Removing technical debt to deliver automation
We’ll show how we’ve worked with Welsh Water to remove technical debt, integrated back-end systems and deliver automation for 1.4 million businesses and homes.
5: Opening up the debate
As consumers’ sustainability demands rise, they continue to ask businesses to do better. We throw the table open to debate how digital can be the answer, discussing new ways to power your core business operations and ultimately deliver a more sustainable process to your consumers.
Spaces are limited so please confirm your attendance now to avoid disappointment. Attendees will be sent a complimentary breakfast hamper to enjoy during the session.
[ STAGE ]